Skip to Content

TERMS AND CONDITIONS OF SALE

Effective Date: 16 July 2026.

    These Standard Terms and Conditions of Sale (“Terms of Sale”) apply to all orders placed with BetterWaves Enterprise (“BetterWaves”, “we”, “us” or “our”) through our website at https://betterwavesbn.com (the “Website”), or through any other sales channel where these Terms of Sale are stated to apply.

    Please read these Terms of Sale carefully before placing an order. By submitting an order, you confirm that you have read, understood and agreed to these Terms of Sale.

    Nothing in these Terms of Sale excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, restricted or modified under the laws of Brunei Darussalam.

    1. About Us

    The seller is:

    2. 2. Eligibility to Purchase

    By placing an order, you confirm that:

    • you are at least 18 years old or have the permission of your parent or legal guardian;
    • the information you provide is complete, current and accurate;
    • you are authorised to use the selected payment method; and
    • you are purchasing the products for lawful purposes.

    3. We may refuse or cancel an order where we reasonably believe that an order was placed fraudulently, unlawfully, for unauthorised resale, or in breach of these Terms of Sale.

    3. Products and Product Information

    We sell beauty, skincare, haircare, personal-care, hygiene and other related consumer products.

    We take reasonable care to ensure that product descriptions, photographs, ingredients, sizes, prices and other information displayed on the Website are accurate. However:

    • product packaging, labelling, colour or appearance may differ slightly from the images shown;
    • colours may appear differently depending on lighting and screen settings;
    • manufacturers may update product packaging, formulations or labels without prior notice; and
    • product descriptions and images may include information supplied by manufacturers or distributors.

    4. Where a material error is discovered after an order has been placed, we may contact you to confirm whether you wish to proceed with the corrected information or cancel the affected item.

    Product availability is subject to stock availability and is not guaranteed until your order has been accepted.

    4. Prices

    Unless otherwise stated:

    • all prices are displayed in Brunei Dollars (BND);
    • the price payable is the price displayed at checkout when the order is submitted;
    • delivery charges, if applicable, will be displayed separately at checkout; and
    • prices may be changed at any time before an order is accepted.

    5. A change in price will not normally affect an order that we have already accepted, except where the displayed price resulted from an obvious technical or clerical error.

    If a product is incorrectly priced, we may reject or cancel the affected order and refund any payment already received.

    5. Placing an Order

    Products placed in your shopping cart are not reserved.

    When you submit an order, you are making an offer to purchase the selected products in accordance with these Terms of Sale.

    After submitting an order, you may receive an automated acknowledgement, payment notification or order reference. Such notification confirms that we have received your order but does not necessarily mean that we have accepted it.

    An order is accepted, and a binding sale contract is formed, when we:

    • confirm that the order has been accepted or is being prepared;
    • notify you that the order is ready for collection;
    • dispatch the order for delivery; or
    • otherwise expressly confirm acceptance.

    6. Each order accepted by us constitutes a separate contract of sale.

    6. Our Right to Refuse or Cancel an Order

    We reserve the right to refuse, limit or cancel an order before fulfilment where reasonably necessary, including where:

    • a product is unavailable or out of stock;
    • the price or product information contains an obvious error;
    • payment has not been received or authorised;
    • the delivery address is incomplete or outside our delivery area;
    • we suspect fraud, misuse, unauthorised resale or other unlawful activity;
    • an order exceeds a stated purchase limit;
    • a promotion or discount has been used incorrectly; or
    • circumstances outside our reasonable control prevent fulfilment.

    7. Where we cancel an order after receiving payment, we will refund the amount paid for the cancelled products using the original payment method where reasonably possible. Alternatively, with your agreement, we may provide store credit or allow you to select a replacement product.

    7. Payment

    Payment must be made using one of the payment methods offered at checkout, which may include:

    • bank transfer through BIBD or Baiduri Bank;
    • Pocket;
    • Visa or Mastercard credit or debit cards; or
    • other payment options introduced from time to time.

    8. Payment must be received in full before an order is processed or fulfilled, unless we have expressly agreed otherwise in writing.

    For bank-transfer orders:

    • you must use the correct order number or payment reference;
    • proof of payment may be requested;
    • an uploaded receipt does not by itself confirm that payment has cleared; and
    • we may cancel an unpaid order if payment is not received within the period stated during checkout or in our payment instructions.

    9. Card and electronic payments may be processed by third-party payment providers. We do not directly receive or store complete card details where those details are processed by the payment provider.

    You are responsible for any fees charged by your bank, card issuer or payment provider.

    8. Promotions, Discounts and Gift Cards

    Promotions, vouchers, discount codes, bundles, gift cards and free-delivery offers are subject to any additional conditions displayed with the relevant offer.

    Unless expressly stated otherwise:

    • only one discount code may be used per order;
    • discounts cannot be exchanged for cash;
    • discounts do not apply retrospectively to completed orders;
    • promotions cannot be combined;
    • minimum-spend or minimum-quantity requirements must be met at checkout;
    • promotional products are subject to availability; and
    • gift cards, delivery charges and selected products may be excluded.

    10. We may amend, suspend or withdraw a promotion before an order is accepted. We may also reject or cancel orders involving misuse, duplication, manipulation or unauthorised sharing of a promotional offer.

    9. Delivery

    Delivery is available only to addresses within Brunei Darussalam unless we expressly agree otherwise.

    Orders are generally processed within one to three working days after payment confirmation. Orders placed on weekends or public holidays will normally be processed on the next working day.

    Delivery dates and times are estimates only and are not guaranteed. Processing or delivery may take longer during promotions, public holidays, severe weather, high-volume periods or circumstances outside our reasonable control.

    You are responsible for providing:

    • a complete and accurate delivery address;
    • a valid contact number;
    • any necessary delivery instructions; and
    • access to the delivery location.

    11. We are not responsible for delays or failed delivery caused by incorrect or incomplete information provided by you, an unavailable recipient, restricted access to the delivery location, courier disruption, severe weather or another circumstance outside our reasonable control.

    Where delivery fails because of information or circumstances attributable to you, we may charge a reasonable additional fee for redelivery.

    10. Transfer of Responsibility for Products

    Responsibility for the products passes to you when:

    • the products are delivered to the address provided in your order;
    • the products are handed to you or a person authorised to receive them;
    • the products are collected by you or your authorised representative; or
    • where you arrange your own courier or collection service, the products are handed to that courier or service.

    12. Ownership of the products passes to you only after we have received full payment.

    Nothing in this section limits our responsibility for products that were damaged, defective or incorrectly supplied before responsibility passed to you.

    11. Self-Pickup

    Where self-pickup is offered:

    • the available pickup location and instructions will be shown at checkout or communicated after order confirmation;
    • you must wait until you are notified that the order is ready;
    • proof of order or identification may be requested;
    • a person collecting on your behalf may be required to provide the order details and confirmation of authorisation; and
    • you should inspect the products at the point of collection where reasonably possible.

    13. Orders must be collected within the period stated in the pickup notification.

    If an order remains uncollected after that period, we may contact you, return the products to available stock, charge reasonable storage or administrative costs, or cancel the order. Any refund for an approved cancellation may exclude costs already incurred and any non-refundable payment-provider charges, to the extent permitted by law.

    12. Checking Your Order

    Please check your order promptly after delivery or collection.

    You should notify us as soon as possible if:

    • a product is missing;
    • you received the wrong product;
    • a product was damaged during delivery;
    • the product is defective; or
    • the quantity received does not match the order.

    14. For delivery damage, incorrect items or missing items that are reasonably identifiable upon receipt, please contact us within 48 hours of delivery or collection.

    Your notification should include:

    • your order number;
    • a description of the issue;
    • clear photographs or videos of the product;
    • photographs of the parcel and packaging where relevant; and
    • any other information reasonably required to assess the request.

    15. The 48-hour reporting period helps us investigate fulfilment and delivery issues. It does not remove any rights that you may have under applicable law in relation to defects or problems that could not reasonably have been identified within that period.

    13. Returns and Hygiene-Sensitive Products

    Due to health, hygiene, safety and quality-control requirements, personal-care, cosmetic, skincare, haircare, oral-care, intimate-care and other hygiene-sensitive products generally cannot be returned or exchanged because of a change of mind once they have been delivered or collected.

    This includes products that have been opened, unsealed, used, tested or handled in a manner that makes them unsuitable for resale.

    We may also decline a change-of-mind return where:

    • the product was purchased during a clearance or final-sale promotion;
    • the product has been damaged after delivery or collection;
    • the original packaging, seal, accessories or promotional items are missing;
    • the product was not purchased from BetterWaves; or
    • proof of purchase cannot be provided.

    16. These restrictions do not apply where the product is damaged, defective, incorrectly described, incorrectly supplied, or where applicable law provides you with a right to a remedy.

    14. Damaged, Defective or Incorrect Products

    Where we confirm that a product was damaged, defective or incorrectly supplied, we may provide an appropriate remedy, which may include:

    • replacing the product;
    • supplying the missing product;
    • exchanging it for another product;
    • providing store credit;
    • refunding the affected product; or
    • another remedy required by applicable law.

    17. The available remedy will depend on the nature of the issue, product availability, the condition of the product and applicable legal requirements.

    We may require the affected product to be returned or made available for inspection before approving a replacement or refund. Where the issue is confirmed to be our error, we will bear any reasonable return or collection cost approved by us in advance.

    Please do not dispose of a damaged or defective product unless we instruct you to do so.

    15. Refunds

    Approved refunds will generally be made through the original payment method where reasonably possible.

    Where a refund cannot reasonably be made through the original method, we may request bank details or offer store credit, subject to your agreement and applicable law.

    After we approve and process a refund, the time taken for the funds to appear may depend on your bank, card issuer or payment provider. This will commonly take between five and ten working days, although some providers may take longer.

    Original delivery charges are generally non-refundable where an order was correctly fulfilled and delivered. Where the entire order was defective, damaged or incorrectly supplied, delivery charges will be handled in accordance with applicable law and the circumstances of the claim.

    16. Order Changes and Cancellations

    Please check your order carefully before completing payment.

    Orders cannot normally be changed or cancelled after payment has been confirmed because processing may begin immediately.

    You may contact us to request a change or cancellation before fulfilment. We will try to assist but cannot guarantee that the request can be accommodated.

    Where we approve a customer-requested cancellation, we may deduct reasonable costs already incurred, including non-refundable payment-processing, preparation or delivery costs, to the extent permitted by law.

    Any rights that you may have to cancel a transaction under applicable law remain unaffected.

    17. Allergies, Sensitivities and Product Use

    You are responsible for reviewing product labels, ingredient lists, warnings and usage instructions before purchasing or using a product.

    Product descriptions and general information on the Website are provided for informational purposes and are not medical advice.

    Unless otherwise stated by the manufacturer, you should:

    • follow all directions and warnings on the product label;
    • conduct a patch test where appropriate;
    • discontinue use if irritation or an adverse reaction occurs; and
    • seek advice from a qualified healthcare professional where necessary.

    18. Individual results may vary. A product’s suitability for one person does not guarantee that it will be suitable for another person.

    We are not responsible for an adverse reaction caused solely by an undisclosed allergy, sensitivity, failure to follow instructions, use contrary to the manufacturer’s directions, or alteration or misuse of the product after delivery.

    Nothing in this section excludes liability that cannot lawfully be excluded.

    18. Manufacturer Warranties

    Certain products may be covered by a manufacturer’s warranty or guarantee. Any such warranty is subject to the manufacturer’s separate terms and procedures.

    A manufacturer’s warranty is additional to, and does not replace, any rights or remedies available under applicable law.

    We may request information, photographs, serial numbers, batch codes, packaging or other evidence needed to assist with a warranty claim.

    19. Website and System Errors

    We take reasonable steps to maintain the availability and accuracy of our Website. However, the Website, checkout, inventory records or payment services may occasionally be interrupted or contain errors.

    We may correct technical, pricing, stock or fulfilment errors before accepting an order.

    We are not liable for a delay or inability to place an order caused by planned maintenance, internet disruption, payment-provider interruption, cyber incidents or another circumstance outside our reasonable control, except to the extent that liability cannot lawfully be excluded.

    20. Limitation of Liability

    Nothing in these Terms of Sale excludes or limits liability for:

    • fraud or fraudulent misrepresentation;
    • death or personal injury caused by negligence where liability cannot lawfully be excluded;
    • breach of a statutory obligation that cannot lawfully be excluded; or
    • any other liability that cannot be excluded or limited under the laws of Brunei Darussalam.

    19. Subject to the above and to the fullest extent permitted by law:

    • we are not liable for indirect, incidental, special or consequential loss;
    • we are not liable for loss arising from circumstances outside our reasonable control;
    • we are not liable for loss caused by your failure to follow product instructions or warnings; and
    • our total liability arising from a particular order will not exceed the amount paid for the products giving rise to the claim.

    20. Any limitation or exclusion in these Terms of Sale applies only to the extent that it is fair, reasonable and legally enforceable.

    21. Events Outside Our Reasonable Control

    We are not responsible for delay or failure to fulfil an obligation caused by an event outside our reasonable control, including:

    • natural disasters or severe weather;
    • fire, flood or public emergency;
    • epidemic or pandemic restrictions;
    • government action or changes in law;
    • transport or courier disruption;
    • labour disputes;
    • power, telecommunications or internet failure;
    • payment-system interruption;
    • import, customs or supply-chain disruption; or
    • failure of a supplier or service provider caused by such an event.

    21. Where such an event materially affects an accepted order, we may suspend fulfilment, offer an alternative, or cancel the affected part of the order and refund the applicable amount.

    22. Personal Information

    We process personal information in accordance with our Privacy Policy.

    Personal information may be shared with payment providers, delivery partners, technology providers and other service providers where reasonably necessary to process, fulfil and support your order.

    By placing an order, you confirm that the information supplied by you may be used for these purposes.

    23. Communications

    We may contact you using the email address, telephone number, WhatsApp number or other contact information provided with your order.

    Electronic communications, order confirmations and notices sent to the contact details provided by you will be treated as received when sent, unless we receive a delivery-failure notification.

    You are responsible for keeping your contact details accurate and monitoring communications concerning your order.

    24. Complaints and Dispute Resolution

    If you have a concern regarding an order, please contact us first so that we have an opportunity to investigate and resolve the matter.

    Please provide your order number, contact details, a description of the issue and any relevant supporting evidence.

    We will make reasonable efforts to review and respond to the complaint within a reasonable period.

    The parties should attempt in good faith to resolve a dispute through direct discussion before commencing formal proceedings, except where urgent legal relief is required.

    25. Severability

    If any provision of these Terms of Sale is found to be unlawful, invalid or unenforceable, that provision will be treated as modified to the minimum extent necessary to make it enforceable.

    If modification is not possible, the affected provision will be removed. The remaining provisions will continue in effect.

    26. No Waiver

    If we delay or fail to enforce any provision of these Terms of Sale, this does not mean that we have waived our right to enforce that provision or any other provision later.

    27. Entire Agreement

    These Terms of Sale, together with the order details, product information, Privacy Policy, Return and Refund Policy, Shipping and Pickup Policy, and any specific promotional terms, form the agreement between you and BetterWaves concerning the relevant purchase.

    If there is a conflict:

    1. any terms expressly agreed by us in writing for the particular order will apply first;
    2. any specific promotional or product terms will apply next;
    3. these Terms of Sale will apply next; and
    4. the general Website policies will apply thereafter.

    22. 28. Changes to These Terms

    We may update these Terms of Sale from time to time to reflect changes in our operations, Website, payment options, delivery arrangements or applicable requirements.

    The version displayed on the Website when you submit an order will normally apply to that order.

    Any updated Terms of Sale will take effect when published unless a later effective date is stated.

    29. Governing Law and Jurisdiction

    These Terms of Sale and all orders placed with BetterWaves are governed by the laws of Brunei Darussalam.

    Subject to any rights that cannot lawfully be restricted, the courts of Brunei Darussalam will have jurisdiction over disputes arising from or connected with these Terms of Sale or an order.

    30. Contact Us

    For questions, order issues, complaints, returns or refund requests, please contact: